4 August 2023
Child Care Super brings health care to your home
Child Care Super has partnered with MetLife to offer a safe and convenient way for members to access virtual health care advice and guidance from the comfort of home through their 360Health Virtual Care program.
What does 360Health Virtual Care offer Child Care Super members that's different from a consultation with a local GP?
Local GPs do incredible work helping people in their communities and they're often the first point of contact when you're looking for health care advice.
That said, we know many of our members are interested in getting expert advice from a broader range of practitioners than might be available in their local areas.
We also know some members find it challenging to attend in-person consultations with a GP, particularly during the COVID-19 pandemic. One of the positives from this time is that more and more people are comfortable with accessing virtual health care consultations. The benefits of virtual consultations include:
No need to travel to meet with health care experts.
Access to more experts around the country (and safer than 'Dr Google');
Convenient phone and online video consultations;
Secure and accurate health care records shared between your GP and relevant health care professionals to ensure everyone looking after you has the right information.
360Health Virtual Care is a personalised, comprehensive and integrated health care program with virtual consultations provided by Teladoc Health.
Our program enables members, their partners, and their children access to Virtual Care for mental and physical health issues, as well as nutrition consultations, from the comfort of their own home with a confidential and best-practice experience.
What happens when I ask for help through Virtual Care?
You'll connect with one of the Teladoc Health clinicians who'll talk with you about your health concerns first. They'll ask you to sign a consent form so your medical information can be securely shared, and, if you consent, they can connect with your doctor. The clinician will then identify the right combination of services for you – and be there to guide and support you every step of the way.
What are some of the expert services available through Virtual Care?
Virtual Care includes a range of services designed to help you get the right answers and help for your medical concerns, including:
Mental Health Assist – an in-depth review of your mental health by a team of experts in Australia, followed by ongoing support from a mental health nurse.
Expert Medical Opinion – a detailed review of your physical condition by experts to help you understand your diagnosis, learn more about suitable treatment options, and choose treatment and recovery options.
Ask a Clinician – a convenient and quick way to have your medical questions answered by a GP, Paediatrician or Mental Health Expert. Simply ask your questions any time and one of our doctors will respond in writing within 24 hours. The service can be used as many times as needed.
Nutrition Consultation – a detailed consultation with a qualified dietitian about your food preferences, nutrition and general wellbeing. You'll receive a personalised nutrition plan.
Fitness and Recovery – seek advice and a personalised action plan from an Exercise Physiologist to help with fitness or recovery.
How do I access Virtual Care?
Virtual Care is available for all Child Care Super members, their partners and children.
There are three ways to connect:
Website: 360healthvirtualcare.com
Download the app on the App Store or Google Play
Call our team on 1800 060 215
This material has been prepared by MetLife Insurance Limited (MetLife) (ABN 75 004 274 882, AFSL No. 238096) and is not intended to constitute financial product advice.
The information provided is general information only and is not health or medical advice. Any general information contained within this material (whether orally or in writing) does not take into account any person’s objectives, financial situation or needs. Before acting on such information, you should consider its appropriateness, and read the applicable Target Market Determination, Insurance Guide available from your super fund, any other offer documentation and obtain independent professional advice in this regard.
Each person’s condition and health circumstances are unique, and therefore you rely on the information at your own risk. The information provided is not a substitute for professional medical advice. You should always consult your licensed health care professional for the diagnosis and treatment of any medical condition. If you have a health or medical concern, please seek professional medical advice immediately.
360Health services are provided by a third party, Teladoc Health Pty Limited. 360Health services are not provided by way of insurance (including health insurance) and the provision of these services is not dependent on the occurrence of an insured event under the policy.
Teladoc Health will be the entity who will collect, use, disclose, store, secure and dispose of your personal health information if you use the 360Health service. A copy of the Teledoc Health Privacy Policy is available on the 360Health website. MetLife will not be responsible for the nature or quality of services provided by Teladoc Health. Access to this service is available for all Child Care Super members and eligible clients who have received a specific code to activate the service. MetLife reserves the right to discontinue or change the services at any time. For the Virtual Care app terms and conditions please visit www.360healthvirtualcare.com