Web accessibility

We’re all about inclusion and that extends to providing an accessible and inclusive digital experience across our website.

Our goal? We aim to meet W3C’s Web Content Accessibility Guidelines (WCAG) 2.0 AA rating for web content, design and services. WCAG is a set of recommendations to help maximise the website experience for every user.


The colours used on our website maintain contrast ratios consistent with WCAG 2.0 Level AA requirements. Some browsers will allow you to adjust the contrast and colours to suit your preferences.

Text size

You can use the zoom function on your browser to increase the text size on our website.



You can tab through the website navigation using the 'Tab' key on your keyboard. You can trigger interactive elements by using the 'Enter' key.


We use descriptive headings to help you scan and find the information you’re looking for. People using assistive technologies such as screen readers can browse the page as a list of headings.


The links on our website are contextual, so they provide you with a clear indication of where the link will take you. People using assistive technologies such as screen readers can browse the page using a list of links from that page.




We provide transcripts for the videos on our website, linked to under each video on the site.

Subtitles and captions

Subtitles or captions are available for each of our videos for people who are deaf, hard of hearing or prefer to watch without audio.

Visit our YouTube or Vimeo channel to watch all our videos.


Most of our images are decorative, but when it’s necessary to include an image as an essential part of the content, we provide a text alternative (ALT attribute) that can be read by screen readers.

PDFs, forms, documents

Our forms and documents on the site are generally in PDF format. We're working on making all our PDF forms and documents accessible.

The link to a form or document on our website will always be contextual, so it provides you with a clear indication of the document title you’re opening or downloading, including the file type and size. For example: Super withdrawal form (PDF, 662 KB).

You’ll need Adobe Acrobat Reader to download and read the PDFs on the site. You can download Adobe Acrobat Reader from the Adobe website, which includes instructions on how to install the software.


The Child Care Super website runs on all modern browsers but for best results, we recommend using the browsers below.

Browsers Version

Chrome 76 and above

Firefox 68 and above

Safari 12 and above

Edge 42 / HTML 17 and above


You can contact us through the National Relay Service (NRS) if you’re deaf or have a hearing or speech impairment. There is no additional charge to use the NRS.

Voice Relay (speak and listen)

1300 555 727

SMS relay (text and listen)

0423 677 767

Teletypewriter (TTY)

133 677

Visit the National Relay Service website for more information.

Accessibility feedback

We like to hear from you, our members, as much as possible, particularly if there’s something you think we could do better. If you’re having difficulty accessing our products and services via our website, or have specific needs we can help you with, please get in touch via phone on 1800 060 215or send us an email at

Page last updated 1 December 2023