Service update: Our member service and coach teams’ operating hours will be a little different over the holiday season. Please see our Contact Us page for details.
Service update: Our member service and coach teams’ operating hours will be a little different over the holiday season. Please see our Contact Us page for details.
Our SUPER team are always happy to answer any questions you have about your account, our products or anything else that comes to mind... related to Child Care Super that is!
Our Member Service team’s operating hours over the holiday season are:
Monday 23 December - 8.30am - 5pm
Tuesday 24 December - 8.30am - 4pm
Wednesday 25 December Public holiday - Closed
Thursday 26 December Public holiday - Closed
Friday 27 December - 8.30am - 5pm
Monday 30 December - 8.30am - 5pm
Tuesday 31 December - 8.30am - 4pm
Wednesday 1 January Public holiday - Closed
All hours are AEDT.
Our Coach team will be unavailable from Monday 23 December to Wednesday 1 January (inclusive).
Both teams will return to normal operating hours from Thursday 2 January.
Child Care Super Members, GuildPension & Employers, Call 1800 060 215 to speak to one of our Member Services Team.
Available 8.30am - 5.00pm (AEST/AEDT) Monday - Friday.
(+61 2 4601 5959 if calling from overseas)
Complete our online enquiry form and we'll make sure the right team gets in touch with you within three business days.
Child Care Super
GPO Box 1088
Melbourne, VIC, 3001
At Child Care Super, it’s all about you. Our superhuman members (and your employers too!). We care a lot giving you the best service we can, so if you’ve experienced a problem – we want to know about it. That way we can do everything we can to fix the issue as fast as possible.
Amy Kirkwood
Email: media@futuregroup.com.au
Phone: 0481 517 441
We’ve made it easy for you – all our details can be found on our Fund Details page.
You can find it on your latest statement, your member online account, or our mobile app. If you still can't find your member number, then please call us on 1800 060 215.
There are a few different ways, so choose the one that is easiest for you:
Online: login here. Your account balance will be the first thing you see on the dashboard. Keep in mind you do need to be registered for online access. If you're not registered – no worries – you can register online here.
Mobile app: Your account balance will be the first thing you see on the dashboard when you log in. If you have not already, you can find instructions on Downloading and setting up the mobile app here.
Phone: You can call Child Care Super’s member services team and once you provide a few personal details we can tell you your account balance).
You need to give your new employer a completed Choice of Superannuation Fund form which includes your member number. If your employer has not made any payments into Child Care Super before, you will also need to give them a Letter of Compliance, which is on the back of the Choice of Fund form.
Short on time? If you are logged in to your member account, you will find a pre-populated Choice of Fund form containing your name, member number etc; that you can either download or email directly to your new employer.
Page last updated 20 December 2024
